The Australian High Commission in Port of Spain, Trinidad and Tobago, cannot advise on immigration/visa matters as it is not a visa issuing office.
All enquiries or information regarding immigration or visa status should be directed to the Global Service Centre in Australia by telephone at +61 2 6196 0196 .
The Department of Home Affairs website https://www.homeaffairs.gov.au/ contains comprehensive information about the full range of visa products, including eligibility, forms, fees and application procedures.
Advice for Australians living in the Caribbean
1. What we can do for Australians in the Caribbean who need help
When Australian officials provide assistance to an Australian who has encountered difficulties overseas – for example if they have been in an accident, or have been a victim of crime, or have been arrested – this is called consular assistance.
In 2015-2016, Australians made 10.2 million international visits, a 5% increase over last year and the Department of Foreign Affairs and Trade had to deal with 15,740 consular cases including serious situations worldwide.
To find more details on the consular services and assistance that the Department of Foreign Affairs and Trade provides, and what we can and cannot do, see the Consular Services Charter. Download the Consular services charter [PDF, 349 KB]
2. We’ll protect your Privacy
Personal information provided to the Department of Foreign Affairs and Trade is protected by law. Personal information may be used by us to provide consular assistance. In accordance with Australian Privacy Principle 5, information about how we collect, use, disclose and store personal information related to consular cases is contained in our Consular Privacy Collection Statement. Copies of the statement are available at http://dfat.gov.au/about-us/corporate/pages/consular-privacy-collection-statement.aspx or by requesting a copy from the Department. So please register with us on Smartraveller http://smartraveller.gov.au/Pages/default.aspx
3. Drug Related Arrests are a problem for us in the Caribbean
Drug related arrests accounted for 168 of the 1551 arrest cases worldwide. Our travel advice warns that even small quantities of “soft drugs” can attract heavy fines or short jail sentences in prison environments that might be much harsher than in Australia.
Many countries around the world – including destinations popular with Australian travellers – can apply the death penalty to those convicted of using, dealing or trafficking drugs. Other countries apply penalties inconsistently and you could be the unlucky one. While we will provide what consular assistance we can, we cannot get you out of jail or provide legal assistance.
4. Emergency Passports and Documents of Identity – A Temporary Solution
If you need to replace your passport while you are travelling overseas, contact the nearest Australian diplomatic mission or consulate for advice. We may be able to issue you with an Emergency passport to meet your immediate travel needs. This has limited validity (12 months maximum) and because it is not an ePassport, it will not enable you to travel visa free to certain destinations, such as the USA.
An Emergency Passport can only be issued after an in-person interview. If you are not in country, we can provide a temporary document that gets you to your nearest Australian diplomatic mission or consulate.
Losing your passport is a very expensive process, please be careful.
5. Need a new Australian Passport?
Wherever you are in the world, you can start your passport application online at www.passports.gov.au
You must lodge your passport application in person at an Australian Government office. Parents can lodge applications on behalf of children under 16, but applications aged 16 and 17 years must attend with the lodging parent. This is to ensure the integrity of our travel documents.
Protect your passport! Damage, especially to the page with your name and photo, may mean your passport will not be accepted at borders, and you may be inconvenienced by having to replace it before or while you are travelling. Be careful to avoid:
. water damage – mainly from spilt drinks or the passport being washed with clothes
. torn pages
. carrying your passport in your back pocket (NB this also helps to prevent water damage to passports in the laundry or at the beach)
. leaving your passport lying around where children can draw on it or animals can chew on it.
6. Living in the Caribbean or just visiting? – It’s worth getting our advice.
Australian Government Travel Advisories draw on information from a wide range of sources to provide the most up-to-date and accurate information to help you make informed decisions about your travel.
We keep the information provided in Advisories under close review. All Advisories are routinely updated but we also update if there are new developments such as credible intelligence reporting, major protests or unrest, new entry requirements or a natural disaster.
Subscribe for updates at http://smartraveller.gov.au/Pages/default.aspx
7. Get the right Insurance.
Sorting out travel insurance should be one of the first things on anyone’s list. The handy travel insurance buying guide on the Smartraveller website helps Australians make sure they’re getting the right insurance for what they plan to do. You should count on a starting cost to airlift you from the Caribbean region to the nearest US medical facility in Miami of at least US$10,000. It should also be noted that some insurance providers even cover the cost of a replacement passport.
Legalising documents / Notarial Services
The Australian High Commission in Port of Spain is able to provide a limited range of notarial services. These services are for Australian citizens, non-Australian citizens who hold a current Permanent Resident visa, and for other nationalities so long as the documents are for use in Australia. Consular fees are payable for these services and for some services, there may be free alternatives available such as witnessing of documents by medical practitioners or police officers.
If you have any queries, please contact us on 1 868 822 5450 during business hours.
From 2018 onwards, notarial service fees will increase annually in line with the Consumer Price Index published by the Australian Bureau of Statistics.
Cruise Ship Employment Scams
The Australian Government is aware that clients in the Caribbean have been targeted by unsolicited e-mails fradulently offering employment from Australian cruise ship companies. Victims of this scam are defrauded of fees supposedly for visas or fictitious "foreign worker certificates." It appears that the fradulent e-mails originate from other countries, not Australia. The Australian High Commission is unable to verify employment offers from Australian companies. Job-seekers are, however, strongly advised to verify all job offers using publicly available contact details for the relevant companies. Information on applying for Australian visas is available on the Australian Border Force website: https://www.homeaffairs.gov.au/australian-border-force-abf
Minister Julie Bishop Unveils New Consular Strategy
Last year the Department of Foreign Affairs and Trade assisted over 15,000 Australians in difficulty overseas. On 3 December 2014, the Minister for Foreign Affairs, Julie Bishop MP, launched a new Consular Strategy to maintain Australia's consular service as world's best practice. To read more about the new Consular Strategy, click here.
Australian Online Visa Application - Caribbean roll-out
Australia is making it quicker and easier to apply for many of our visas. The online (internet) system is now available for applicants to lodge their visa applications, at their convenience, seven days a week, without the need to apply in person or send in applications by mail. The expansion of the online product is being managed as part of a phased global rollout to all nationalities
The online application system is easy to use and is accessed through the website of the Department of Home Affairs at https://www.homeaffairs.gov.au/. Third parties may complete an online application on behalf of a visa applicant with their consent.
The Visitor visa (subclass 600) allows people to visit Australia for a holiday, or visit family and friends or for business visits not involving work in Australia. It is usually available for periods up to three months, although longer stays can be requested, depending on the applicant’s personal circumstances and purpose of the visit. If an online visa application is approved, the applicant will be notified via email or by their preferred contact method.
A visa label is not required in the traveller’s passport as the visa information is held electronically and is linked to the passport number provided in the online visa application.
Visa applicants who choose to make their visa applications online can also check the status of their application or visa through the online system.
The existing paper application lodgement option will also remain for clients unable to lodge visa applications via the internet.
For more information on the roll out of Australia’s new visa service to the region, please visit the Department of Home Affairs at https://www.homeaffairs.gov.au/.
Countries that will now be eligible to lodge visa applications online commencing May 9th 2014, via the immigration website.
Antigua & Barbuda
Saint Kitts & Nevis
Saint Vincent & Grenadines
Trinidad and Tobago
The online service will also be available for these islands:
Sint Eustatius (Netherlands)
Sint Maarten (Dutch)
Turks & Caicos (UK)
Location and Mailing Address
Immigration and Citizenship Section
Australian High Commission
Suite 710-50 O'Connor Street
Canada, K1P 6L2
Telephone and E-mail
Enquiry by phone - +61 2 6196 0196
Enquiry service - https://www.homeaffairs.gov.au/about/contact/make-enquiry
Department of Home Affairs - https://www.homeaffairs.gov.au/
Australian High Commission - Canada http://canada.embassy.gov.au/otwa/ascasc.html
Applying for a visa
- Visiting Australia
- Studying in Australia
- Working in Australia
- Returning Residents
- Migrating to Australia
Forms and checklists
This page was last updated on 16 November 2016